One day a man was walking along the beach when he noticed a boy picking something up and gently throwing it into the ocean. Approaching...
The Daily Battle Sales Versus Operations
In the world of business there are many components that make up a successful venture. All must work as a team with the one vision...
IHOP Restaurant and the Almost Hidden Text Message
Last week I stopped into the local IHOP Restaurant with my wife to get a quick lunch. Nothing fancy just a burger or two. The...
Then The Waitress Says…”Are We Bagging Today”?
Every server in the restaurant business has their own style, their own manner, and their own way of interacting with their customers. Some...
The Five Best Ways to Deal With An Upset Customer
Regardless of your business there will be the inevitable situation where a customer is dissatisfied with your product or service. ...
How The Tire Shop Lost a Customer, Me!
It was a busy day, yes it was, but isn’t this what every business longs for?
If not for the busy days, the doors would shut, windows would...
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